Who can make a complaint?
Any person who believes that a medical radiation technologist (MRT) or electroneurophysiology technologist (ENP) has not provided care in a competent and professional manner can lodge a complaint to the Complaints Director of the College. The individual making the complaint can be:
- a patient
- a regulated member of the College
- a former member of the College
- another health care professional or,
- a member of the general public
If your complaint is about the administrative processes of a facility, your complaint is not within the jurisdiction of the College.
A complaint cannot be made about a former member if two years have elapsed since the person became a former member.
Under the Health Professions Act (HPA), employers are required to report to the Complaints Director of any terminations, suspensions or resignations resulting from possible unprofessional conduct of regulated members who are providing professional services on either a full time basis, part time basis as paid or unpaid employees, consultants, contractors or volunteers.
How to submit a complaint?
- must be submitted in writing addressed to the Complaints Director
- must name the individual and be signed by the person lodging the complaint,
- must provide a detailed description of the events that occurred, including dates, time and location of alleged event,
- must provide any other information or documents that support the complaint.
Submit complaint to:
Suite 800, 4445 Calgary Trail
Edmonton AB T6H 5R7
You will be advised within 30 days of receipt of the complaint as to action being taken. Please note that depending on the complexity of the complaint, the process may take several months.