Complaints

Who can make a complaint?

Any person who believes that a medical radiation technologist (MRT) or electroneurophysiology technologist (ENP) has not provided care in a competent and professional manner can lodge a complaint to the Complaints Director of the College. The individual making the complaint can be:

  • a patient
  • a regulated member of the College
  • a former member of the College
  • another health care professional or,
  • a member of the general public

If your complaint is about the administrative processes (e.g hiring) of a facility, your complaint is not within the jurisdiction of the College.

A complaint cannot be made about a former member if two years have elapsed since the person became a former member.

Under the Health Professions Act (HPA), employers are required to report to the Complaints Director any terminations, suspensions or resignations resulting from possible unprofessional conduct of regulated members who are providing professional services on either a full-time basis, part-time basis as paid or unpaid employees, consultants, contractors or volunteers.

Complaint process FAQs

How to submit a complaint?

  • must be submitted in writing addressed to the Complaints Director
  • must name the individual and be signed by the person lodging the complaint,
  • must provide a detailed description of the events that occurred, including dates, time and location of alleged event,
  • must provide any other information or documents that support the complaint.

Fill out the Complaint Reporting form: click here

Submit complaint to:
Complaints Director
ACMDTT
Suite 800, 4445 Calgary Trail
Edmonton AB T6H 5R7

You will be advised within 30 days of receipt of the complaint as to action being taken.  Please note that depending on the complexity of the complaint, the process may take several months.

Sexual Abuse and Sexual Misconduct Complaints

A health care professional is in a position of power over a patient, by virtue of having professional knowledge and skill that a patient must rely on for their well-being. In addition, they have access to patients’ personal health information.

Health care professionals must always maintain professional boundaries with their patients. They are prohibited from engaging in any form of sexual abuse or sexual misconduct as defined by law in the Health Professions Act (HPA) with a patient.

What is Sexual Abuse and Sexual Misconduct?

Sexual Abuse is defined in the HPA, and means “the threatened, attempted or actual conduct of a regulated member towards a patient that is of a sexual nature and includes any of the following conduct:

  1. Sexual intercourse between a regulated member and a patient of that regulated member;
  2. Genital to genital, genital to anal, oral to genital or oral to anal contact between a regulated member and a patient of that regulated member;
  3. Masturbation of a regulated member by, or in the presence of, a patient of that regulated member;
  4. Masturbation of a regulated member’s patient by that regulated member;
  5. Encouraging a regulated member’s patient to masturbate in the presence of that regulated member;
  6. Touching of a sexual nature of a client’s genitals, anus, breasts or buttocks by a regulated member.”

Sexual Misconduct as defined in the HPA, means “any incident or repeated incidents of objectionable or unwelcome conduct, behaviour or remarks of a sexual nature by a regulated member towards a patient that the regulated member knows or ought reasonably to know will or would cause offence or humiliation to the patient or adversely affect the patient’s health and well-being but does not include sexual abuse.”

Who is a patient?

Each college that regulates a health profession must define who constitutes a “patient” in their Standards of Practice. ACMDTT has defined a patient as the following in its Standard of Practice:

A ‘Patient’ is a person who has received medical diagnostic and/or therapeutic services administered by a regulated member of the College within the immediately preceding year except in the cases of an episodic care. A person receiving episodic care is considered a patient while they receive episodic care; however, they cease to be considered a patient upon its conclusion.

 To read the complete standard of practice click here.

Note: If the health care provider is not a member of a regulated profession, they are not subject to the authority of any regulatory college. Should you have a complaint or concern about their conduct or the care they provided, please contact the employer of the unregulated provider and/or the police.

Do you think a member of this College violated a boundary or otherwise engaged in sexual abuse or sexual misconduct?

The ACMDTT regulates five distinct professional groups under two umbrella groups: Medical Radiation Technologists and Electroneurophysiology Technologists.

Medical Radiation Technologists consist of four specialties. To find out more about each specialty of Medical Radiation Technologists, click below.

Electroneurophysiology Technologists consist of one specialty. To find out more about Electroneurophysiology Technologists, click below.

You can choose to verify if your health care professional is a member of the ACDMTT through the Public Register by clicking here.

We recognize that coming forward with a complaint about sexual abuse or misconduct can be very difficult. If you believe your health care professional may have crossed a sexual boundary, we urge you to contact us at 780.487.6130 or submit a written complaint to ComplaintsDirector@acmdtt.com.

Complaints of a sexual nature may involve:

  • Privacy and respect: This could include a health care professional not providing enough privacy while putting on a gown or getting dressed after an examination.
  • Inappropriate comments or gestures: This could include saying something sexually suggestive or seductive to you, commenting unnecessarily about sexual relationships or sexual orientation, making sexually insulting or offensive comments or jokes, or giving unwanted attention (like kissing).
  • Unnecessary or improper physical examinations: This could mean more frequent breast, genital or pelvic examination than would be considered medically necessary, touching without your permission or explanation, or conducting a physical examination in a sexual rather than a medical way.
  • Sexual contact or assault: This encompasses everything from inappropriate touching to sexual assault. It also includes any sexual contact between a health care professional and patient that would otherwise be considered consensual.

Why report?

Coming forward about a sexually inappropriate encounter you’ve experienced with a health care professional can be incredibly difficult and there are many reasons why you may choose not to do so. There are, however, good reasons for reporting:

  • Public protection: Incidents of sexual abuse are often not isolated. By coming forward, you could help us act to ensure that what happened to you does not happen to someone else.
  • Awareness: The regulatory body won’t know otherwise, we rely on individuals to make us aware when things aren’t right. We can only learn about sexual abuse from people who make complaints.
  • Your own well-being: If you’ve been the victim of sexual abuse by a health care professional, knowing that there is an investigation and potential consequences may play a role in your healing process.

Complaint Process

We recognize that coming forward with a complaint about sexual abuse can be very difficult. When you call for assistance or to make a complaint, you will speak to the ACMDTT’s Complaints Director. This person has specific training in the area of sexual abuse and is very familiar with the College’s complaint process and can give you an idea of what to expect. They will not take statements or conduct investigations. You can speak to this person on the phone by calling 780. 487.6130 You can remain anonymous, use an alias, or arrange to meet in person. If you later decide to make a formal complaint, it must be submitted in writing, identify your true name and be signed.

When your complaint is received, the Complaints Director may conduct or appoint an investigator to conduct, an investigation. The investigator will contact you to discuss your concerns and obtain additional information. If you prefer, you may bring someone with you for support. The investigator will ask you to explain what happened as clearly and in as much detail as you can possibly provide.

The investigator will contact other individuals or institutions who may have relevant information as part of the investigation.

Legislation requires us to notify the ACMDTT member of your complaint, and they will be given the opportunity to respond to it.

Your complaint is handled with the utmost seriousness, and will be fully investigated. When the investigation is complete, all the materials gathered by the investigator are given to the Complaints Director who reviews the information and decides what should happen.

The Complaints Director may decide to refer the concerns about the member of the ACMDTT to the Hearing Tribunal or may determine no further action is needed if the conduct or care was appropriate.

What happens if my complaint is referred to the Hearing Tribunal?

Your complaint maybe referred to the Hearing Tribunal for a hearing.  Hearings at the College are much like proceedings in a court of law. If the Complaints Director refers your complaint to the Hearing Tribunal, the College will present evidence before a panel consisting of members of the profession and members of the public whose role is like that of a jury. They will hear the evidence presented by both parties and make a ruling based on that evidence.

You may be asked to testify at the hearing and you are encouraged to bring someone with you for support. If you must testify, you maybe questioned by the legal representatives for the College and the member.

If the Hearing Tribunal decides the conduct of the member constitutes unprofessional conduct based, in whole or in part, on sexual abuse or sexual misconduct you will have the opportunity to present a written or oral impact statement before the tribunal determines the penalty.

The member’s registration will be cancelled, and they will not be allowed to practice for life if the Hearing Tribunal finds the allegations of sexual abuse are proven. A finding of sexual misconduct requires the Hearing Tribunal to suspend the member’s practice permit; timelines imposed will depend on the circumstances of the case.

The decisions of the Hearing Tribunal are subject to an appeal process whereby the member or the Complaints Director, on behalf of the College, may appeal the Hearing Tribunal’s decision.

Hearings are open to the public and the media may attend unless the Hearing Tribunal orders the hearing be held in private or an application is submitted for the hearing to be held in private. The media can publish the name of the member, but in cases involving misconduct of a sexual nature the Hearing Tribunal is required, by law, to order a publication ban on information that could identify you if you request such an order.

Who to contact for complaints regarding Sexual Abuse and Sexual Misconduct

If you think you have experienced sexual abuse or sexual misconduct by a member of this College, we urge you to contact our Complaints Director at ComplaintsDirector@acmdtt.com or 780. 487.6130

Treatment for Therapy and Counselling

The HPA requires ACMDTT to provide funding for treatment and/or counselling for patients who have experienced sexual abuse or sexual misconduct by a patient by its members.

Overview of Funds

  • A patient may access funds for up to five years or until the maximum amount of funding has been provided, whichever occurs first.
  • Funds cease if the complaint is dismissed.
  • The patient may choose any regulated health professional to provide treatment or counselling, subject to the following restrictions:
    • The regulated member does not have a conflict of interest (i.e., not a family member)
    • The regulated member is in good standing with their regulatory college
  • Funding can only be used to cover the cost of treatment or counselling.

Eligibility

To apply

To apply for funding contact the Complaints Director at ComplaintsDirector@acmdtt.com.

Other treatment and counselling services

Community resources may also be available. Contact the Association of Alberta Sexual Assault Services for services in your area or call the 24 Hour Sexual Assault Crisis Line.

Publication of Decisions from ACMDTT Hearing Tribunal

Information about complaints received by the College is confidential unless sent to a formal disciplinary hearing. Under the Health Professions Act (HPA), the Registrar:

  • Must release certain information when a regulated member’s practice permit is 1) revoked, 2) suspended, or 3) restricted with conditions.
  • The College reserves the right to publish or distribute information about any discipline hearing not held in private to ensure transparency and accountability to the public.