Any person who believes that a medical radiation technologist (MRT) or electroneurophysiology technologist (ENP) has not provided care in a competent and professional manner can lodge a complaint to the Complaints Director of the College. The individual making the complaint can be:
- A patient
- A regulated member of the College
- A former member of the College
- Another health care professional
- A member of the general public
If your complaint is about the administrative processes (e.g., hiring) of a facility, your complaint is not within the jurisdiction of the College.
A complaint cannot be made about a former member if two years have elapsed since the person became a former member.
Under the HPA, employers are required to report to the Complaints Director any terminations, suspensions or resignations resulting from possible unprofessional conduct of regulated members who are providing professional services on either a full-time basis, part-time basis as paid or unpaid employees, consultants, contractors or volunteers.
To submit a complaint to the College, fill out the Complaint Reporting Form. Complaints must be submitted in writing and be addressed to the Complaints Director. When submitting a complaint, you must:
- Include the name of the individual
- Provide a detailed description of the events that occurred, including the date, time and location of the alleged event
- Provide any other information or documents that support the complaint
- Sign the form
Remember to include as much detail as possible when submitting your complaint to the College. Be sure to include all significant dates, complete names (where possible), locations, any witnesses and your contact information.
Submit complaints to:
Suite 800, 4445 Calgary Trail
Edmonton AB T6H 5R7
You will be advised within 30 days of receipt of the complaint and information as to the action being taken. Please note that depending on the complexity of the complaint, the process may take several months.