Upon receipt of a complaint, the Complaints Director will review the complaint to determine if it falls within the College’s jurisdiction. The complainant and the regulated member will be contacted by the Complaints Director to review the complaint. Within 30 days of receipt, each party will receive a letter of acknowledgement and an outline of the next steps. The Complaints Director may investigate the complaint, appoint an investigator or a subject matter expert to review the complaint on their behalf.
The regulated member will receive a copy of the written complaint and is entitled to engage legal counsel if they so choose.