Anyone who believes that a medical radiation technologist (MRT) or electroneurophysiology technologist (ENP) has not provided care in a competent and professional manner can make a complaint to the Complaints Director of the College.
To verify if an individual is regulated by the College, verify their status online through our “Public Register”.
If you feel you have experienced sexual abuse or sexual misconduct by a technologist, please contact Lyndsay Arndt, Complaints Director, at 780.487.6130. Your concern will be handled in a supportive and respectful manner. The Complaints Director will assist you in exploring the complaints process.
Employer Reporting is Required
According to the Health Professions Act, employers must make a complaint regarding any terminations, suspensions or resignations resulting from possible unprofessional conduct of our registrants who are providing professional services as paid or unpaid employees, consultants, contractors, or volunteers.
Outside our Jurisdiction
If your complaint is about the administrative processes (e.g., hiring) of a facility, your complaint is not within the jurisdiction of the College.
Additionally, a complaint cannot be made about a former member if two years have elapsed since they were last registered with the College.
How to Submit a Complaint
There are two ways to submit a complaint:
- Using the online Complaint Reporting Form.
- By written letter to the Complaints Director.
When submitting a complaint, you must:
- Provide your contact information. If you are lodging a complaint on behalf of another person, please provide us with a copy of the document authorizing you to act on behalf of this person (i.e. Executor of Estate, Legal Guardianship, etc.).
- Provide the name of the registrant or, if not sure of registration status, the individual involved.
- Provide a detailed description of the relevant event(s), including the date, time, and location, full witness names (if possible).
- Provide any other information or documents that supports the complaint.
- Sign the form
By Complaint Reporting Form
To submit a complaint to the College, fill out the online Complaint Reporting Form.
After submission, a copy of your complaint will be emailed to you for your records.
By Written Letter
If you are unable to complete the online Complaint Reporting Form, you must submit your complaint in writing to the Complaints Director. Please include the above information for the quickest processing.
ACMDTT
Complaints Director
Suite 800, 4445 Calgary Trail
Edmonton AB T6H 5R7
complaintsdirector@acmdtt.com
After Submission
You will be advised of next steps within 30 days of us receiving the complaint.
Depending on the complexity of the complaint, initial processing of the complaint, including an investigation, may take several months.