Patient Relations Program

Patient Relations Program2024-04-30T15:35:35-06:00

Under the Health Professions Act (HPA), the College must have a Patient Relations Program that includes measures for preventing and addressing sexual abuse and sexual misconduct by members towards their patients. The Patient Relations Program also provides funding for treatment or counselling to patients who are the victims of sexual abuse or sexual misconduct by a member of the College.

  • A patient may access funds for up to five years or until the maximum amount of funding has been provided, whichever occurs first.
  • Funds cease if the complaint is dismissed.
  • The patient may choose any regulated health professional to provide treatment or counselling, subject to the following restrictions:
    • The regulated member does not have a conflict of interest (i.e., not a family member)
    • The regulated member is in good standing with their regulatory college
  • Funding can only be used to cover the cost of treatment or counselling.

For a patient to be eligible:

The College uses a third party to administer the program. This third party also offers treatment and counselling services or will manage payment to a qualified provider of the patient’s choice. For treatment and counselling inquiries, please contact the Complaints Director at complaintsdirector@acmdtt.com.

A patient is eligible for the Patient Relations Program when they have made a complaint to the College that relates to sexual abuse or sexual misconduct by the technologist.

You can apply for funding for therapy and counselling at any time after a complaint is made.

The Complaints Director will consider your complaint to be your application for funding. You will receive written confirmation from the College, including a file number for accessing the program. The College will inform its contracted provider, Homewood Health Inc., who will work with you to find a therapist or counsellor.

If you already have a therapist or counsellor or know who you would like to see, Homewood Health Inc. will provide you with a form that you must take to your therapist or counsellor to complete. They will then submit it to Homewood Health Inc. for payment.

Homewood Health Inc.
Toll-free at 1-866-826-4440
Hours: Monday – Friday; 8:00 a.m. – 4:00 p.m. (MT)

When calling, you will need the written confirmation we sent you, including your file number. Once you have contacted Homewood Health Inc., they will provide forms for you to fill out and will work with you to find a therapist or counsellor.

The legislation states that the funding can only be provided to a maximum amount of $23,200 or a period of five years, whichever comes first. The five-year period begins the day you become eligible for funding.

Funding can only be used to pay for therapy or counselling by a licensed therapist or counsellor related to matters arising from sexual abuse or sexual misconduct by a technologist.

You and your therapist or counsellor must keep all information obtained in setting up the funding confidential. Being eligible for funding does not automatically mean the technologist is guilty of professional misconduct.

Funding is suspended if the complaint is dismissed, or the technologist is found not guilty of unprofessional conduct.

You will receive an update regarding your remaining funds and time each year on June 30. If you need to know this information at any other time, you can contact Homewood Health Inc. to request it.

Homewood Health Inc.
Toll-free at 1-866-826-4440
Hours: Monday – Friday; 8:00 a.m. – 4:00 p.m. (MT)

If the technologist is found guilty of sexual abuse or sexual misconduct by a Hearing Tribunal, we may seek to recover the costs of your therapy from them. In this case, they will become aware that you have accessed the Patient Relations Program.

The following resources are provided to help you access information and support that may help you.

  • MyHealth Alberta (information source, search “sexual assault” or “sexual abuse”)
  • 211 Alberta 24 Hour Information and Referral Service (search “sexual assault” or “sexual abuse”). You can also reach the Alberta 211 call centres using the following toll-free numbers: 1-855-266-1605 (Calgary, Central Alberta and Southern Alberta) and 1-888-482-4696 (Edmonton and Northern Alberta).
  • Association of Alberta Sexual Assault Services (AASAS)
  • Health Link Alberta (Dial 811)
  • Sexual Assault Centre of Edmonton
  • AHS’s new Sexual Assault Healthcare Provider Consult Line is now available 24/7 to healthcare providers to improve access to emergency healthcare and forensic evidence collection services for survivors of sexual assault. The consult line is staffed by specially trained and experienced registered nurses who provide guidance to healthcare providers conducting medical and forensic exams. These nurses can also answer questions about sexual assault examinations and forensic evidence collection. You can call the AHS Sexual Assault Health Care Provider Consult Line through AHS’s RAAPID referral service at:
    • 1-800-661-1700 – for patients in and south of Red Deer
    • 1-800-282-9911 – for patients north of Red Deer

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